Cancellation and Rescheduling

Cancellation by The Customer: Cancellations must be made in writing and the following refunds will be available: If you cancel up to six weeks before your booking, you will be given a full refund including any deposit.  If you cancel between six and two weeks before your booking, you be given a 50% refund and/or lose your deposit. If you cancel less than two weeks before your booking, you will not be eligible for a refund and you will be liable for the full cost of your booking, should you not have previously paid. Where payment is taken over the phone or online you have 14 days to change your mind and receive a full refund, unless your activity has already started.

Amendments by The Customer: A request for a booking amendment must be made in writing, up to two weeks before your booking. Amendments may be made to the time, date, activity and participants of a booking. Amendments are subject to availability and at our discretion.

Cancellation by Ringinglow Archery & Target Sports Centre: We reserve the right to cancel or reschedule any activity for the following reasons: Adverse environmental conditions such as: high winds, heavy snow, equipment breakages, instructor sickness, insufficient uptake or extra ordinary circumstances out of our control. Rescheduled sessions will be re-allocated up to 6 months from the date of your original booking. Cash refunds will not be available; however the customer will be issued with a gift voucher, of equal value. The gift voucher can be used to re-book onto any activity of their choice. Gift vouchers will have maximum expiration date of 365 days from the date of issue.

To reschedule or cancel a booking, you must email ringinglowarchery@gmail.com.

Refunds

Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.

Statement of Risk and Physical Ability

Whilst all our activities are as safe as they can be given their inherent physical dangers, it must be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the instructor immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part in any activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer you will not be able to take part and such an action will be treated as a cancellation.

Our Terms

All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.

Statutory Rights

Your statutory rights are not affected.

Jurisdiction

These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.

Lost Property

If you leave any belongings behind we will endeavour to hold them for at least 28 days. After which, we will dispose of any left belongings.

We cannot guarantee the safety or prevent the loss or damage of any left belongings.

Data Protection

Your personal details will be stored and used by Ringinglow Archery & Target Sports Centre to send you important information on matters relating to our activities and events. Your information will not be shared with other organisations or used for any other purpose without your consent. If you supply us with your e-mail address we will send you details of our services or offers and promotions if you have agreed that we may. The participants’ contact details will not be sold or passed to further third parties without your consent.  Ringinglow Archery & Target Sports Centre occasionally takes photos of participants for publicity, including use on our own website and facebook page.  If you do not wish for the participant(s) to be photographed, please state on the day of your event.  All information will stored under GDPR Guidelines.